The PRM Group DVS Services

The PRM Group is an ‘Authorised Gateway Service Provider’, ‘Business User’ and ‘Identity Service Provider’ and therefore authorised to provide all DVS services available to both government and non-government users.

In addition to being authorised to provide all DVS services The PRM Group’s in-house software development team work with clients to provide both standalone and integrated solutions to streamline the process of obtaining DVS verifications.

Existing DVS Business Users can complete identity verifications by logging in here :

If you would like to become a registered "Business User" please complete the DVS Business User Application Form and send it to [email protected]

The Document Verification Service

The Document Verification Service (DVS) is a national online system that allows organisations to compare a customer's identifying information with a government record.

The DVS is a secure system that operates 24/7 and matches key details contained on Australian-issued identifying credentials, providing a 'yes' or 'no' answer within seconds.

The DVS helps organisations build greater confidence in the identities of their clients. This helps protect governments, businesses and Australians from identity crime.

The Australian Federal Government, through AUSTRAC, has published Information on how The Document Verification Service can be used to help identify individual customers and beneficial owner identifications part of your AML/CTF and KYC program.

The DVS successfully processed 30 million transactions in 2016 — the most transactions done by the service to date.

How the DVS works

The Document Verification Service (DVS) confirms that the details on an evidence of identity document match records held by the government authority that issued it.

The DVS checks if the details are still valid and not expired or cancelled.

The DVS does not:

  • Make a decision on a person’s identity.
  • Provide access to an issuer's database.
  • Verify the authenticity of physical documents.
  • Verify identities of clients presenting those documents.
  • Verify documents for individuals—only approved organisations can use the DVS.

Within seconds, the DVS can validate documents and credentials issued by Australian Government, state and territory government agencies.

Verifiable Documents

The following Australian evidence of identity credentials can be matched through the DVS:

Government Users & Non-Government Users
Driver Licences
Medicare Cards
Certificates of Registration by Descent
Citizenship Certificates
Immigration Cards
Birth Certificates
Marriage Certificates
Change of Name Certificates
Centrelink Cards
Death Certificates

The DVS is generally considered more reliable than screen-scraping or web-transacting, as screen-scraping may not check all of the details you think you are checking. As an unauthorised verification method, it is unlikely to be as accurate and current as a DVS check.

To find out more about the DVS service we deliver please email [email protected]

More information can be found at the Document Verification Service website.